How can you work for such an employer? Did you also get the Comcast email about getting denied or no email at all from Comcast? Can I apply the Affordable Connectivity Discount towards my bundled services? This is such a headache to deal with this. There are several things that could cause this error and email to occur. If you have any questions, please visit. Thank you so much! Maybe all of us who have been approved within the national Verifier program and denied by Comcast should get together to form a class action suit against them should our issue not be resolved expeditiously. Comcast on the other hand is under the impression that their automated phone system handles everything for them and you apparently never have a need to speak directly to a living human. Providers looking for more information about the Affordable Connectivity Program should visit https://www.fcc.gov/affordable-connectivity-program. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. Pay, $60/mo unlimited + 15 GB Mobile Hotspot + 150 GB Cloud Storage rate plan, $55/mo unlimited high-speed data rate plan, $60/mo unlimited + 15 GB Mobile Hotspot + 150GB Cloud Storage rate plan, Affordable Connectivity Program (ACP) FAQs, Cricket Wireless Terms & Conditions of Service, Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information, Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps. By Mail- They will send you an EBB form to your mail. I got verified through the National Verifier, but got two denial emails (I tried to reapply after the first denial) from Xfinity saying I failed because: It seems like Xfinity has an issue on their end, and we as customers shouldn't have to be fighting with you to utilize a benefit that we have earned. Rejected by Comcast but approved through the National Verifier. Thank you for reaching out here on our forums regarding the EBB program application process. You can change your name to Ken with The national verifier program.. You'll have to fill out the application over again.. provide them with a different ID and password. Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. Your application may have failed for one of the following reasons: You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. But just the same denial email over and over again. No. I will post an update should I get approved by Comcast but I am not too confident. This seems to be a major issue. The National Verifier (NV) is Lifeline's centralized application system. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. WARNING: If you have not applied yet through the EBB national verifier, DO NOT ENTER YOUR MIDDLE NAME on the EBB application. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. It seems even Comcast is having problems with the EBB program. Ask the customer to initial and e-sign the online application themselves (service providers. I am in the exact same boat. The service providers can check your eligibility to get the benefits. How long will the Affordable Connectivity Program last? Thank you! For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311.. No. Enter your information exactly as you entered it in the National Verifier. (I am verified and approved with USAC, the national verifier and have an application ID number). Third time was the charm for me. Then re-submit your enrollment application through Xfinity. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. 2 The phone number you gave here is for Internet Essentials and is for signing up for that program. A household is eligible if one member of the household meets one of the following criteria: program, including any of the following benefits: Tribal Programs for Residents for Qualifying Tribal Lands: Bureau of Indian Affairs General Assistance, Food Distribution Program on Tribal Reservations. Make sure everything matches exactly to your lifeline application including upper and lowercase. In the Infrastructure Act, Congress established the Affordable Connectivity Program (ACP) on the basis of the preexisting Emergency Broadband Benefit Program (EBB Program), with modifications designed to transform it from an emergency response to a public health crisis to a longer-term program to support making discounted broadband service and The program extends and modifies the more temporary Emergency Broadband Benefit. I feel sorry for this people on the phone and chatline. The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. To protect and to reduce fraud, waste, and abuse. They will be unable to enroll consumers in NLAD without a qualified result. The Lifeline National Eligibility Verifier (National Verifier) is Lifeline's application system that is used to determine whether consumers qualify for the program. Last 4 digits of your Social Security Number. Just got my next month's bill. Yes, I got the same email in the post above. 2. It also helps to vent your frustrations through the writing process. You may only apply your benefit to one service. Talk to our reps Mon - Sat 10am - 8pm EST. When I called Comcast they told me to call FCC at 1-888-225-5322. Each group of states and territories is known as a launch. I am not very hopeful. First, youll need to apply with the federal government at, The federal governments National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. Comcast assured me my EBB was all set. The Affordable Connectivity Program can be applied to the cost of a bundle of services that includes internet or wireless service with data. I was told they didn't have a team that would do these and there's nothing they can do. This must be an in-person interaction. There is no clear reason to me why it is being denied and no one at xfinity can tell me why either; I just have to wait 2-3 days and if I don't hear back as to why, I have to call again. That number is for our amazing Internet Essentials team, but they are also currently handling the EBB applications as well, since there are qualifiers for the discount much like the Internet Essentials program. WHY?? The NV has automated database connections to verify consumer eligibility for Lifeline. The system will also recertify Lifeline subscribers annually. The federal governments National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: The EBB Order establishes a rapid my son and my application kept getting denied through Comcast because they were saying I either had to apply with the national verifier, my application with the national verifier is over 90 days, or I have the EBB benefit through another . Those 3 goals are: There are three ways to apply using the national verification number for the EBB program. AT&T PREPAID does not determine eligibility for ACP. I applied in the very beginning to the national verifier and was approved. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. We need you to contact our Internet Essentials team at 1-855-846-8376. The are limited funds and the longer we are denied the less funds are available to us for assistance. I wrote an email to [Edited: "Personal Information"] but no answer so far. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year. They then patched me thru to IE group which just runs you around the phone system. I'm sorry to hear that the EBB application is giving you trouble. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Hello NOTATALLPLEASED. Ok great, finally some help right? I am going in circles and ABSOLUTELY no recourse in sight. Check your eligibility for the ACP by completing the ACP application using your Xfinity ID. Comcast your turn to FINALLY fix this. Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. Any one from Comcast? The information you should provide during the application process are: If you are already Lifeline eligible then prepare those supporting documents. L. No. Service providers can enroll consumers in NLAD once they have an active and approved eligibility decision from the National Verifier. Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. There are three simple steps to apply for EBB. If the transition from the EBB to the ACP will cause your out-of-pocket costs to increase (as a result of the reduced monthly benefit amount, from $50 to $30), contact your provider to choose . The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. This Covid-19 pandemic makes millions of Americans struggling through their livelihood. How do I know if I qualify for the Affordable Connectivity Program? Most really need this relief! The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. When I did get thru I was told that I needed to contact the National Verifier program because they were denying the request. 2023 Universal Service Administrative Company. I had a small issue with my Dad's credit card today and was immediately put in contact with a live agent at the CC company. Hello and thank you! Consumers who live on qualifying Tribal lands received enhanced support of up to $75 per month toward broadband services. In some instances, there have been issues with the application when it went into our system and it sounds like that may have happened to you. I called xfinity, they told me that they were having an issue initially and just to reapply. Chat with our reps Mon - Sat 9am - 11:30pm; Sun 10am - 11pm EST. In fact, I was accepted long ago and they don't allow re=applying if you've already been accepted so it clearly, in my case, is an issue on the Comcast side. They need to prove their identity. Ok, so I reapplied, same rejection email from Xfinity. I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. The federal government's National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: Your household income is at or below 200% of the Federal Poverty Guidelines. What is the difference between me pushing that button or him I asked? However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. How to Use NV. Keep good notes and records. First, youll need to apply for the federal government program at. I too was first told I had to go to a Comcast store (35 miles away) to get my name changed. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). You participate in a qualifying federal assistance program. What if someone else in my household is already receiving an Affordable Connectivity Program benefit? I am a long time comcast member and I have Lifeline thru Safelink Wireless. The EBB benefit can be applied to the following Cricket plans: Only one benefit can be applied per account. July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet. Already have service? The funds are going to be gone before Comcast gets their mess straightened out! Entering different information could result in ineligibility. I have submitted my complaint with them. Ironically, I get better response from the government than Comcast! There are a number of ways households may be eligible. The Low Income Home Energy Assistance Program, Temporary Assistance for Needy Families or National School Lunch Program's free school lunch, you need to call 1 800 VERIZON 1.800.837.4966 and request a New York State Program Lifeline application. Is the Cricket Emergency Broadband Benefit available to new and existing customers? There are a number of ways households may be eligible. What???????? This is for security reasons that we are unable to perform this task online or over the phone. The ACP is a federal government program that can help eligible customers pay for their home internet service. I know you mentioned calling two different numbers, was this one of them? If the Internet Essential team should be able to help customer on the first time, then the customers would not have to contact them 3,4,5, times. The Commissions Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed for the EBB Program. See below for a list of frequently asked questions: Visit our support page to find the most up-to-date solutions so you can do it yourself. They are obviously avoiding implementing the credit. yes i did fill out the information requested and was able to submit the application to xfinith. I was approved and received an application ID number. Only one benefit per account, and no more than one per household. You can only get one Emergency Broadband Benefit per household, not per person. Can you please tell me how I can speak to an actual person. But the National Verifier is doing its job properly to assist those people with EBB. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. FCC initiated these three paths to go through the National Verifier. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process. So I make ANOTHER phone call to xfinity, had to explain everything again and get transferred to the internet essentials dept. The criteria the National Verifier approves are: FCC designed the national verifier to monitor fraud applications. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks. [Edited: "Solicitation"]. Here I am 8 days later, no email, no nothing. 116-260, div. Apply now Select Your Plan Once verified, you may shop for Internet online or by calling 877.959.1748 Shop Now Both New and Existing Customers Can Qualify NEW CUSTOMERS I'd Like To Get Spectrum Internet Give us a call and we'll help you shop for services. To watch short video modules on the NV, visit the Videos page. Terms, conditions & restrictions apply. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website. I really appreciate you being a member of the Comcast Family! This is such a headache to deal with this. Those on qualifying Tribal lands can save up to $75 per month. You will start the application procedure when you are ready with all these documents. I called comcast and they were unable to help me and referred me back to Lifeline. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. Well nothing is different, he was just doing it for me. ACP is a federal government program operated by the FCC. The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. List of Broadband Providers that have Completed the USAC Election to Participate in the EBB Program, January 5, 2023 - OrderWCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, July 1, 2022 - Notice of Apparent LiabilityFCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, February 11, 2022 - OrderWCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 26, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 22, 2021 - Public NoticeWCB Implements EBB Program Integrity Measures for CEP Enrollments, November 22, 2021 - Public NoticeOMD Announces Mitigation Measures for EBB Program CEP Enrollments, November 22, 2021 - News ReleaseFCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, November 18, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program, September 8, 2021 - Public NoticeWCB Expands EBB Eligibility for School Lunch and Breakfast Programs, August 20, 2021 - OrderEBB Program Discount and Program Integrity Requirements Guidance, August 10, 2021 - OrderWCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, July 28, 2021 - News ReleaseFCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, July 15, 2021 - OrderEmergency Broadband Benefit Program Waiver Petitions Order, July 7, 2021 - OrderWCB Addresses SPITwSPOTS EBBP Waiver Petition, June 29, 2021 - News ReleaseFCC Announces Release of Regional EBB Data, June 8, 2021 - OrderWCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, May 28, 2021 - OrderWCB Addresses LICT and Lumen EBBP Waiver Petitions, May 28, 2021 - OrderWCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, May 12, 2021 - News ReleaseEmergency Broadband Benefit Starts Today, May 11, 2021 - Public NoticeEB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, April 29, 2021 - News ReleaseFCC Shares Start Date of Emergency Broadband Benefit Program, April 19, 2021 - News ReleaseFCC Begins Emergency Broadband Benefit Program Testing, April 1, 2021 - News ReleaseFCC Announces First Slate of Emergency Broadband Benefit Providers, March 25, 2021 - ReportFCCs Spending Plan for CARES Act and Division N Funds, March 11, 2021 - ErratumErratum - Emergency Broadband Benefit Program, March 4 2021 - Public NoticeInitial Milestone Dates for the Emergency Broadband Benefit Program, February 26, 2021 - Report and OrderFCC Adopts Report and Order for Emergency Broadband Benefit Program, February 5, 2021 - Public NoticeFCC Provides Details About Emergency Broadband Benefit Program Event, January 28, 2021 - Public NoticeFCC Announces Roundtable on Emergency Broadband Benefit Program, January 28, 2021 - Public NoticeWCB Announces Roundtable on Emergency Broadband Benefit Program, January 4, 2021 - Public NoticeWCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance. Can I get the Emergency Broadband Benefit on my wireless voice-and-data service and my data-only service? No matter what number I call I get an automated voice system with will not let me speak to a live person. This account type is created in NLAD and is called the ETC Agent role, giving users the ability to help consumers apply through the National Verifier portal. Detailed instructions, including mock data that will create specific results, are available in the National Verifier Staging User Guide. All of the information matches, there is no reason this shouldn't go through. They want me to put my Comcast account in my son's name! We know that this is a program that is going to help our customers out a lot, so we definitely want to ensure everyone can take advantage of it! The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. In order to add the discount to your Telepak Networks account, you will need to verify eligibility through the National Verifier. Consumers looking for information on the FCCs Emergency Broadband Benefit should visit fcc.gov/broadbandbenefit. Increase administrative efficiency to lower the cost of both the government and the EBB provider. Did you also get the Comcast email about getting denied or no email at all from Comcast? For more information on this process, visit theEligibility Decision Processpage. To apply, you are told to use the Lifeline National Verifier. Here, the national verifier plays a key role. Each connects me to an AUTOMATED VOICE SYSTEM, WHICH JUST LEADS ME AROUND AND AROUND BUT SOLVES NOTHING. The launch title of a group is the month and year that grouping received access to the NV. The part of my text above that they edited out was my link to the FCC complaint department. I'm showing qualified though on national verifier. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity.
